HilesTech

About Me

CompTIA A+ and Network+ certified IT professional with 3 years of hands-on helpdesk experience supporting 100+ users in an enterprise environment. Promoted from intern to Lead Helpdesk Technician based on performance and initiative. Developed automation scripts that reduced ticket resolution time by 30%. Currently pursuing a degree in computer programming, with a passion for cloud infrastructure, virtualization, and building reliable systems.

Skills

Windows, Linux, Windows Server, Microsoft 365, Active Directory
Networking, PC building & maintenance, troubleshooting
Remote access: Splashtop, AnyDesk, Microsoft Remote Desktop
Python, PowerShell, batch scripting & automation
HTML, CSS, JavaScript, MySQL, WordPress
Virtualization: Proxmox, Docker, cloud infrastructure
Leadership, documentation, customer service, time management

Certifications & Experience

CompTIA A+ Industry-standard certification for IT support and troubleshooting. (2024)
CompTIA Network+ Networking — installation, configuration, and troubleshooting. (2025)
CompTIA ITF+ Foundational IT knowledge and skills. (2023)

Experience

3 years as Lead Helpdesk Technician providing Tier 1 & 2 support for 100+ users. Developed PowerShell and Python automation scripts that reduced ticket resolution time by 30%. Managed hardware, software, networking, Active Directory, and enterprise documentation. Promoted from intern to lead technician based on performance and initiative.

Download My Resume

Homelab

I run a homelab hosting virtualization, networking, and containerized services for learning, backups, and self-hosted apps. Services include Proxmox, Unraid, Pi-hole, Nginx, Pterodactyl, Jellyfin, Navidrome, Kiwix, and tools for automation and backups. Below is a snapshot of the dashboard and services I maintain.

What I learned

Setting this up gave me practical skills in virtualization, storage and backups, networking (VLANs, DNS), container orchestration, and service monitoring. I focus on reliable backups, automated deployments, and keeping services isolated while maintaining easy access for development and media consumption.

Tools

Windows Autounattend File

Download my autounattend.xml for Windows deployment automation. Automatically downloads and installs Chocolatey and uses it to install software. Keep the computer connected via ethernet during setup — WiFi drivers may not be available yet.

Download autounattend.xml

3D Printing

These are the printers I use for my store.

A1 Mini

Compact and precise 3D printer for small, detailed parts.

Bambu Lab P1S

High-speed, reliable printer ideal for fast prototyping and production-quality parts.

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